Things on Our Minds

A placeholder to share our experiences, perspectives and things "on our minds". Perhaps some of them will resonate with you..

Outsourcing, Off-Shoring - A Pandora Box

During the last few days, I have had conversations with quite a few people (clients and some industry professionals) on the topic of...

How is your organization perceived!?…A Story to Share.

At the client end, I facilitated a session earlier this morning with a set of new joiners to the organization. A group of individuals...

Leadership Gone Bad

‘Leadership! Has anyone seen any leadership around here? Because I for one can’t see any!’ Cried out one of the graduates who had been in...

The Drivers and Future of Operational Excellence

Over the last few days, I have had several snippets of interesting and stimulating discussions with various colleagues, fellow opex...

Leadership Mantra : To Do Something versus Being Someone

Over the last few days, while interacting with several business leaders – I have been deliberating on the topic of key differentiators...

Acknowledge and appreciate the new…

In one of my earlier posts, I had written about several organizations struggling to manage the void between their strategy and...

The Paradox of Efficiency and Effectiveness

In several of my recent readings and discussions, I see and hear concerns being raised about several organizations going awry with...

Customer Satisfaction – How to Show that You Really Care?!

When was the last time you experienced poor (non satisfactory) quality of a product / service?! When was the last time you shared a...

Am I Missing Something? – Is it Strategy or Execution?

While working with business leaders, I often hear – we yet again missed our monthly / quarterly / annual targets… The business...

In Pursuit of Excellence…

We often use the words Excellence and Quality interchangeably. Quality in its most basic sense is defined as the performance standard /...